MOSCOW, February 5. /TASS/. The Bank of Russia received 338,000 complaints from consumers of financial services and investors in 2024, which is almost 4% more than in 2023, the regulator informed.
"The Bank of Russia received in 2024 for consideration 338,000 complaints from consumers of financial services and investors, which 3.9% more than in 2023. In particular, the number of complaints against credit institutions grew, with the decline in complaints against insurance businesses and micro-financial institutions," the Central Bank said.
The people made less complaints in respect of tied selling and mis-selling and more in respect of cyberfraud and blocking of accounts and transfers, the Bank of Russia noted.