Women and children stood at the fence for more than an hour, asking for help to process documents and demanding to open humanitarian corridors.
"When I left, on July 11, all the borders were closed. We failed to go to Rostov. It was luck that we managed to get to Moscow," Elena, a woman from Donetsk, told ITAR-TASS. "I left my parents in the Leninsky district (in Donetsk). They reside in a basement, as the city is bombed constantly. They cannot leave. They are factually held as hostages."
"But we all are grateful to Russia for a place where we can escape, where our lives is out of danger," said a woman from Luhansk, who came with her small daughter.
"Those who left for Kiev are not viewed as people there at all, and men are immediately taken into the army."
According to the Russian Emergencies Ministry, more than 37,000 Ukrainian refugees are in temporary accommodation centres in Russia.
A total of 514 centres for refugees are set up in Russia, where 37,545 people, including 13,328 children, are accommodated, the ministry's spokesman Alexander Drobyshevsky told ITAR-TASS earlier.