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MOSCOW, August 9 (Itar-Tass) — Russian mobile phone subscribers these days have far less reasons to complain against mobile swindlers and spam messages, the deputy chief of the communications watchdog Roskomnadzor, Oleg Ivanov, said at a meeting with representatives of cellular operators.
He recalled that in March, when the authorities and cellular operators discussed the problem last time, the situation was far worse. Roskomnadzor was literally rained with complaints.
“The operators have taken a very responsible attitude to this issue. We have observed a drastic decline in complaints, by a factor of fifteen,” Ivanov said, adding that the achieved results by no means indicated that all loopholes for swindling had been plugged, so the operators should stay on guard.
Many complaints from retail subscribers are against content providers who dictate services and charge money, but the client learns about this only afterwards, when the money has been written off the account. At the beginning of this year there were hundreds of complaints. The measures different cellular operators take against swindling and cheating are basically the same – notification of subscribers, fines against content providers and blocking of short phone numbers. According to Roskomnadzor, in Russia there are three problem content providers that are complained about most frequently.