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MOSCOW, April 6 (Itar-Tass) —— The Federal Tourism Agency has opened a hotline for the clients of the ITC tour operator experiencing financial problems.
The agency said that ITC tourists could ask for legal advice and assistance.
“Problems with the demand for the tourists’ payment for the hotel accommodation they had already paid for were solved, but the agency continues the close monitoring of the situation and is ready to react to any complaint,” agency spokesman Oleg Moseyev told Itar-Tass. Two clients of the tour operator in the Dominican Republic were told to pay for their hotel accommodation again earlier in the day.
In his words, the agency has not received complaints from other clients of the tour operator.
Financial difficulties of the ITC (International Travel Club), a member of the Association of Russian Tour Operators, became known several days ago. The company suspended departures of its tourists and informed the clients and partners about its temporary problems.
“The Federal Tourism Agency is doing its best to ensure strict observation of rights and lawful interests of ITC tourists staying abroad,” Moseyev said. “The Agency is interacting closely with the ITC executives, the ITC insurer, the Federal Air Transport Service, the Association of Russian Tour Operators and other tourism unions, and transport companies. We also stay in touch with the national tourist administrations of the countries of stay of the ITC tourists,” Moseyev said.
ITC was established in 1995 as a multirole tour operator and a seller of aircraft tickets. It currently sells tours to more than 20 destinations, among them Brazil, Mexico, Vietnam, the Philippines and Peru.