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MOSCOW, March 15 (Itar-Tass) — Ingosstrakh Insurance Company will start paying compensations to Lanta Tur Voyage clients not later than in the end of March, the Association of Tour Operators of Russia said on Thursday.
Compensations will be paid proportionally, ATOR reported.
The company received applications on the losses to 5,989 tourists. At the same time, Ingosstrakh said, “The tourists, who have not yet put forth their demands, should do this as soon as possible.”
The association stressed, “An insurer continues to accept documents from clients. But it is known that now several tourists have been refused to compensate for damages because tourists have no attested fiscal documents, which prove their payment for a tour.”
Ingosstrakh representatives do not haste to make public the sum that tourists demanded be paid. According to experts, the sum will be more than financial guarantees given by the tour operator.
Lanta Tur Voyage ended their work on January 27 after one of the creditors, Master Bank, refused to provide a loan to it. At least over 3,000 clients stayed abroad. Many of them faced problems related to unpaid accommodation in hotels. Other tourists could not leave for the rest. On February 1, VTB signed an agreement with Lanta Tur Voyage to allocate seven million U.S. dollars to allow the tour operator to pay compensations to tourists. Lanta Tur Voyage is one of the biggest companies in the Russian market. It unexpectedly stopped all operations on January 27. The company has been in business for than 12 years, selling tours to such countries as Thailand, Vietnam and India.