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MOSCOW, September 5 (Itar-Tass) —— The Federal Agency for Tourism (Rostourism) will open a call centre for Russian tourists in 2012.
“We expect the centre to handle calls from tourists who have different questions, including how to act in an emergency,” Rostourism spokesman Oleg Moseyev told Itar-Tass on Monday, September 5.
“We understood the need for such centre when our tourists were trapped in riot-swept Tunisia and then Egypt,” he said. “Rostourism immediately set up crisis hotlines back then, but we need one number so that when a tourist travels abroad he would know where he can turn to for help.”
“We are now working on the financial aspects of the matter and personnel possibilities,” Moseyev said.
At the initial stage, the centre will employ 10 specialists.
The idea of the call centre has been supported by Minister of Sports, Tourism and Youth Policy Vitaly Mutko, tourist operators and air carriers.